Costco Travel Canada Reviews and Complaints
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Costco Travel Canada review: Sucks!! scam!
Not even 1 star!! This guys scam and never book it Costco travel. We recently went to Mexico travel for our wedding anniversary; I book it through the online Costco travel. On the website, you will see the beautiful resort picture, and everything is well organized, however, when we visited there smells like stinks very seriously, and I don't even want to stand near the sea. On the website, most customer's relay on the information and I couldn't find not even one single details on seaweed. Seaweeds everywhere and it created terrible stinks smells, it is disgusting, and we were miserable this experience. When we slept at night, it feels like sleeping next to the public washroom. Stinks smells also come through the ventilation pipe like an air conditioner. Five days, cannot sleep well and deal with this seaweed smells. I came back and called the Costo Travel customer experience, and they passed few agents and no response, and I asked them manager guys. This person also keeps saying it's a natural problem and we cannot deal with an issue. Also, he mentioned because I book it via online it's your responsibility. Come on Costco Travel; it's the 21st century; we use web for everything; booking, reservation hotel and buying etc.... My point is not dealing with seaweed it's about customer's experience because on the site doesn't have any information about plant and lake of information, the person like me had no idea what's going on Mexico Resort. If I knew it, I will never book it and Thank you Costco Travel you guys ruined my trip, vacation day with stinks smell and scam my travel all expense. Overall my experience is never using Costco and does not use it! It's not worth it. 200% waste my money and vacation days!!!! Sucks!!
Reason of review
Poor customer service
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